Last updated: January 19, 2026

Privacy Policy Page | Phaedra Solutions Website 

This Privacy Policy describes Phaedra Solutions’ policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy has been enhanced with additional details specific to our use of cookies, third-party analytics, and marketing technologies.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. These definitions apply regardless of whether the terms appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with the Company.
• The Company refers to Phaedra Solutions FZCO, Building 1 DDP – Dubai Silicon Oasis Industrial Area, Dubai, United Arab Emirates.
• Cookies are small files placed on your device to improve and analyze usage.
• The Country refers to the United Arab Emirates.
• Device means any device that can access the Service, such as a computer, phone, or tablet.
• Personal Data means any information that identifies or can be used to identify an individual.
• Service refers to the website available at www.phaedrasolutions.com.
• Service Provider means any third-party company or individual employed to facilitate the Service or process data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You mean the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number

Usage Data

Usage Data is collected automatically when using the Service.

This data may include information such as your device’s Internet Protocol (IP) address, browser type and version, pages visited, date and time of visits, time spent on pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may collect additional information, including the type of mobile device used, the mobile device's unique ID, operating system, mobile browser type, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies include beacons, tags, and scripts used to collect, track, and analyze information to improve our Service.

Types of Cookies Used

• Cookies or Browser Cookies

A cookie is a small file placed on your device. You can instruct your browser to refuse Cookies or indicate when a Cookie is being sent. If you do not accept Cookies, some parts of the Service may not function properly.

• Web Beacons

Certain sections of our Service and emails may contain electronic files known as web beacons (also called clear gifs, pixel tags, or single-pixel gifs) that allow us to count users, analyze usage patterns, and verify system integrity.

Cookies may be Persistent Cookies (remaining on your device after closing the browser) or Session Cookies (deleted when the browser is closed).

Cookie Consent Management

On your first visit, a cookie banner allows you to choose cookie categories. Essential cookies are required for basic website functionality. Analytics and marketing cookies are optional and are loaded only after consent is provided.

Consent preferences are stored in local storage and may be revoked at any time.

Google Tag Manager, Meta Pixel, and Other Pixels

We use Google Tag Manager to manage third-party tags such as Google Analytics, Meta Pixel, Microsoft Clarity, TikTok, and Reddit tracking tools. These tools are not activated unless the corresponding cookie categories are accepted.

• Google Analytics collects anonymized traffic data to help improve user experience.
• Meta Pixel and other advertising pixels help deliver personalized ads across platforms such as Facebook, Instagram, TikTok, and Reddit based on website interactions.
• Microsoft Clarity and Microsoft Advertising are used to analyze user interactions via behavioral metrics, heatmaps, and session replays to improve and market our products and services.

For more information on Microsoft’s data practices, please refer to the Microsoft Privacy Statement.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain the Service, including monitoring usage
• To manage your Account and provide access to Service features
• To perform contracts related to products or services purchased through the Service
• To contact you via email, phone, SMS, or other electronic communication regarding updates, services, or security notifications
• To provide news, special offers, or information about similar services unless you opt out
• To manage and respond to your requests
• To conduct business transfers such as mergers or acquisitions
• For data analysis, usage trend identification, campaign effectiveness, and Service improvement

Sharing of Your Personal Data

We may share your Personal Data in the following situations:

• With Service Providers assisting in analytics, communications, or service operations
• During business transfers such as mergers or acquisitions
• With Affiliates that are required to honor this Privacy Policy
• With business partners offering related products or services
• With other users, when you share information publicly
• With your consent for other disclosed purposes

Retention of Your Personal Data

The Company retains Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations, resolve disputes, and enforce agreements.

Usage Data is generally retained for shorter periods unless required for security, functionality improvement, or legal compliance.

Transfer of Your Personal Data

Your information may be processed at Company offices or other locations where processing partners operate. This may involve transfers to jurisdictions with different data protection laws.

By submitting your information, you consent to such transfers. The Company takes reasonable steps to ensure secure handling and adequate safeguards for transferred data.

Delete Your Personal Data

You have the right to request deletion of Personal Data collected about you.

Where available, you may delete information through account settings. You may also contact us to request access, correction, or deletion of your data. Certain data may be retained where legally required.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. Notice will be provided prior to such transfer.

Law Enforcement

Personal Data may be disclosed if required by law or in response to valid requests by public authorities.

Other Legal Requirements

Disclosure may occur if necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent wrongdoing
• Protect the personal safety of users or the public
• Defend against legal liability

Security of Your Personal Data

While we use commercially acceptable measures to protect Personal Data, no method of transmission or storage is completely secure. Absolute security cannot be guaranteed.

Children’s Privacy

Our Service does not target individuals under the age of 13. We do not knowingly collect Personal Data from children under 13. If such data is identified, it will be removed promptly.

Where parental consent is required by law, such consent will be obtained before data collection.

Links to Other Websites

Our Service may include links to third-party websites. We are not responsible for the content, privacy policies, or practices of those websites and recommend reviewing their policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page and reflected by the “Last updated” date.

Where appropriate, notification may be provided via email or a prominent website notice.

Contact Us

If you have questions about this Privacy Policy, you can contact us:

• Email: hello@phaedrasolutions.com
• Address: Phaedra Solutions FZCO, Building 1 DDP – Dubai Silicon Oasis Industrial Area, Dubai, United Arab Emirates

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