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Phaedra Solutions, All rights reserved 2024
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Phaedra Solutions developed a cutting-edge Incident Tracking software for our client to revolutionize event management safety. With seamless logging of security, medical, site, and guest incidents, it offers real-time communication, media uploads, and staff notifications. The incident filters and automatic PDF reports also provide invaluable insights for proactive analysis and improvement.
In traditional event management scenarios, the lack of a comprehensive incident tracking system leads to poor communication and delayed responses. This compromises the safety of event attendees and affects the ability to conduct post-event analysis. Moreover, without a centralized platform equipped with real-time communication, event organizers face significant challenges in ensuring the smooth operation of their events.
To tackle these challenges, Phaedra Solutions developed the Incident Tracking Module, featuring a centralized platform for logging security, medical, and site incidents. This ensures that all stakeholders have real-time access to crucial information. Additionally, the staff notification system assists in issue follow-up and resolution. The module also facilitates real-time communication for staff, contributing to the smooth operations of events.
9 Weeks / 5 Sprints
Lead Developer
UI/UX Designer
Project Manager
QA Expert
Front End Developer
Back End Developer
Software Development
UI/UX Designing
Project Management
Quality Assurance
The team provided great work on time and on budget. They are extremely organized, very knowledgeable, and exceptionally skilled at devising elegant solutions to fairly complex UI/UX challenges. Fantastic experience all around and would highly recommend it.
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It's a pleasure working with the Phaedra team. They understand and propose the best solutions for our projects.
Impressively, Phaedra Solutions completed all deliverables within the agreed deadlines. The project management style and communication were organized and prompt. Above all, their approach and reliable delivery time were crucial to the project's success.
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Picked up the project at design stage through to the implementation and optimization, with daily updates on what's been done and plan for next day, always available for a call or a change. Will definitely hire again in future!
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Great exp working with their team. Super accommodating and cooperative and great quality of work.
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We couldn't wish for a better partner — they've helped us a lot and provide great service.
One of the biggest aspects of the relationship is that we can work together as one team.
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They are super flexible and extremely responsive.
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They are always there when help is needed.
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They are very pleasant to work with.
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Gave 5 stars to the project team!
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Gave 5 stars to the project team!
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Position our client as the go-to solution for incident tracking in event management and solidify its leadership position in the market.
Enable widespread adoption of our client among event organizers through targeted marketing efforts and exceptional customer support.
Enhance Incident Tracking features and functionalities to meet the evolving needs of clients and stay ahead of the competition.
Expand the Incident Tracking module’s presence globally by tapping into new industry verticals and unlocking new growth opportunities.
Forge strategic partnerships with complimentary service providers, and industry associations to enhance value proposition.
Invest in infrastructure, processes, and talent to ensure that our client remains a reliable solution, capable of supporting events of all sizes.
The incident tracking module is designed to cater to a diverse range of stakeholders within the event management ecosystem.
Tracks various incidents, including security breaches, medical emergencies, and guest complaints, ensuring comprehensive incident management.
Categorizes events based on specific criteria such as area, department, or location, enabling efficient allocation of resources.
Offers a visual representation of all incidents on a customizable event map, ensuring a holistic overview of the event's security status.
Provides accurate pins on incident locations using GPS technology for facilitating swift and prompt response.
Streamlines communication by offering a quick incident dialer feature for dispatchers.
Enables businesses to quickly search and retrieve specific incidents based on various parameters.
Integrates with command center operations, providing a centralized hub for incident management.
Generates detailed PDF reports that provide comprehensive documentation of event incidents.
This module empowered our client to deliver exceptional experiences while prioritizing the safety and well-being of all participants.
Offered a comprehensive solution for tracking various incident types, ensuring efficient management of security breaches, and event disruptions.
Ensured timely follow-up and resolution of issues, minimizing disruption and enhancing the overall event experience.
Enhanced situational awareness enabled swift response to incidents, fostering a safer event environment.
Empowered event organizers to make informed decisions and implement proactive measures for future events.
This strategy involves releasing features in stages, starting with a limited audience and gradually expanding to a broader user base.
We used various testing strategies to ensure quality assurance for this particular project.
Measured responsiveness, scalability, and load capacity under varying user traffic.
Identified and mitigated vulnerabilities to protect user data and platform integrity.
Verified seamless integration with different platforms, browsers, and operating systems.
Evaluated user experience and interface for intuitiveness and accessibility.
Ensured seamless integration and reliable functionality across various systems.
Assessed the user interface by focusing on usability, accessibility, and visual consistency.
Enhanced efficiency and accuracy in verifying the functionality and performance module
Focused on critical features and high-risk areas based on impact and usage data
Utilizing a system to track, prioritize, and resolve bugs effectively.
Defining and measuring the percentage of functionality covered by different tests.
Adhering to industry best practices and regulatory requirements for data protection.
We implemented Agile methodology due to its iterative nature and ability to adapt to changing needs. Here’s how we managed this module’s development:
We emphasized on user feedback and iterative improvement.
Cross-functional teams including developers, designers, and testers worked closely together.
Used a wide range of tools like Jira & Clickup for project management.
Use of tools like Kanban boards or Scrum for project management.
